Interview Telephone Interview between myself and the recruiter, asked several questions about knowledge of Jet2 and situations which I may have found myself in when dealing with customer enquiries and problems such as thinking on my feet. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Here we will discuss how to successfully answer Scotiabank Interview Questions. Glassdoor will not work properly unless browser cookie support is enabled. The following are some commonly asked customer service advisor interview questions and answers you can study as you prepare for your interview. Give an Example/Role Play Questions. I applied online. All of these components of customer service lead to happy and loyal customers, which I know is the ultimate goal of your company. Other telephone interview tips: use a landline, turn your mobile phone off, have a glass of water to hand, enunciate, remember to breathe. Free interview details posted anonymously by Jet2.com interview candidates. Get answers to your biggest company questions on Indeed. After completing the application and online assessment I was invited to a telephone interview, in which the interviewer ran through some criteria about the company and terms of employment, and then a couple of customer service questions. The interview is a lengthy process: application online - telephone interview - video link interview - assessment day - 1 to 1 interview then 4 weeks training course at the cost of £700 4 Jet2.com Airport Customer Helper interview questions and 3 interview reviews. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. This will replace the current featured interview for this targeted profile. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hiredTask 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Please describe the problem with this {0} and we will look into it. 737116 Jet2 is known for its friendly customer service and this is no different in their job interviews. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. You'll play an integral part of the Jet2.com Team in providing transport of our Crew to and from the aircraft to ensure we meet our On Time Performance targets. I applied online. -Bookings number FREE - General enquiries calls dropped from premium to national rate. The online application is very simple. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. I had the telephone interview on the 30.01. These are the questions you can expect to hear in any customer service interview… whether it’s a first phone interview or face-to-face interview. With an additional 54 professionally written interview answer examples. hope i get through to the face to face interview ! Other interview tips for customer services advisor interview 1. Are you sure you want to replace it? We'll also make sure this is close to the base for which you have applied. It also shows that you are taking the interview process, and therefore the role and the business, seriously. Jet2 Ground Operations Online Application. Practice 27 Newcastle Building Society Interview Questions with professional interview answer examples with advice on how to answer each question. Questions you should expect will range from ‘Tell me about your strengths’ to topics such as teamwork, organisation, attention to detail and problem solving. 48 Jet2.com Passenger Service Agent interview questions and 21 interview reviews. Learn how to enable cookies. Even if they don’t, you can use it as a cheat sheet when answering the inevitable ‘any other questions’ invitation at the end of the interview. Build My Resume. Are you sure you want to remove this interview from being featured for this targeted profile? I interviewed at Jet2.com. Customer Service Interview Questions. The process took 5 days. Demonstrating passion for the role is important in any interview but especially for a customer service job. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. I interviewed at Jet2.com in August 2016. Free interview details posted anonymously by Jet2.com interview candidates. Would you like us to review something? We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions.. THAT’S IT !!! Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. A time were you went above and beyond for customer service.. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didn’t want to be working there. How Are Businesses Really Treating Employees During COVID-19? When answering, strive wherever possible to tie these to aspects of customer service. For a customer service interview, that means learning how to place precedence on your personality – no matter which combination of questions happen to come up. Finally, customer service is about clearly explaining solutions to clients. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. I applied online. just had my telephone interview for customer advisor role, NOTHING ON SANTANDER. I interviewed at Jet2.com. The assessment day will include a friendly presentation to tell you more about Jet2.com and Jet2holidays, as well as about the role you've applied for. Customer Service Advisor (Former Employee) - Leeds City Centre, West Yorkshire - January 3, 2021. I interviewed at Jet2.com (Manchester, England (UK)) in January 2020. Review this list of 15 questions and answers to help you prepare for your next interview. Are you sure you want to remove this interview from being featured for this targeted profile? If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. This is a great quality for a customer service assistant to possess. ... What questions did they ask during your interview at Jet2.com and Jet2holidays? If you successfully fly through your telephone interview, you'll then be invited to attend one of our assessment days. Practice types of job interview such as screening interview, phone interview, second interview, situational interview, behavioral interview (competency based), technical interview, group interview… 2. Clearly just an exercise to how you sound on the phone.. she was more interested to know how I’d get to work should I be successful. Telephone Interview between myself and the recruiter, asked several questions about knowledge of Jet2 and situations which I may have found myself in when dealing with customer enquiries and problems such as thinking on my feet. What is the interview like for customer service advisor Asked 19 March 2019 Firstly you will have a phone interview talking about what your previous role was … Generic customer service interview questions. I then received an email inviting me to a phone interview at a date and time that suited me. There are currently no benefit reviews for this company. ... Delivering high end customer service, supporting the Jet2holidays brand and their ‘package holidays you can trust’ mission. Having work experience is not always part of the job criteria, however be prepared to show the competencies in other areas, such as school or extracurricular activities. Does anyone out there know the phone number of Jet2 Holidays customer service it appears to be a closely guarded secret, or maybe they just don't want to hear any complaints from disgruntled customers and prefer to ignore e mails instead. 48 Jet2.com Passenger Service Agent interview questions and 21 interview reviews. The process took a week. Don’ts: Treat it differently from a face-to-face interview. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Contact Centre Advisor Jobs in Birmingham, Contact Centre Advisor Jobs in Sunderland, 7 Job Hunting Tips For When Businesses Aren’t Hiring, How to Write a Great Job Application Email, 4 Great Personal Statement Examples for Your CV, 6 Great Jobs You Can Get With the Help of Retraining Courses. Interview. The process took 2+ months. Free interview details posted anonymously by Jet2.com interview candidates. Questions About Customer Service . Find answers to 'Can anyone give me a idea what the exams are like and a few tips for telephone and fave to face interview for PSA' from Jet2.com and Jet2holidays employees. Your response will be removed from the review – this cannot be undone. If so what sort of questions did u get asked? Your feedback has been sent to the team and we'll look into it. Would you like us to review something? This will replace the current featured interview for this targeted profile. Hi, Has anyone recently had the telephone interview with Jet2? We’ve got you covered! Your trust is our top concern, so companies can't alter or remove reviews. Interviewing for customer service jobs? Have tried to do a search on the internet and on here but havent found anything. ! We all know interviews are stressful and competition is intense. I was then sent an email with a maths and English assessment. Jet2 ground operations is comprised of baggage handlers, drivers, customer service personnel and machine operators. Free interview details posted anonymously by Jet2.com interview candidates. Find answers to 'What is the interview like for customer service advisor' from Jet2.com and Jet2holidays employees. Glassdoor will not work properly unless browser cookie support is enabled.Learn how to enable cookies. Application. Passion for the role: Customer service is the type of job people often apply to when they’re not yet sure what they want to do—but both employees and customers are better off when customer service reps get satisfaction out of their work. I applied online. 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They didn’t even ask what experience I have. 5 Customer Service Advisor Interview Questions & Answers. Your response will be removed from the review – this cannot be undone. Ta I applied online. 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Please describe the problem with this {0} and we will look into it. Interview. Personally I think it’s been a waste of time. One person answered. Jet2.com interview details: 193 interview questions and 113 interview reviews posted anonymously by Jet2.com interview candidates. I interviewed at Jet2.com in February 2019. Throughout the who process of submitting your onl Ask a question Related: 20 Customer Service Tips I applied on Lloyds website for a Customer Service Advisor position at Halifax. 3 Jet2.com Customer Helper interview questions and 3 interview reviews. Your trust is our top concern, so companies can't alter or remove reviews. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. Free interview details posted anonymously by Jet2.com interview candidates. Applied online through the Jet2 careers website. Your feedback has been sent to the team and we'll look into it. And post flight, ensure a timely return to the crew room. 1: ‘Can you give an example of a time when you experienced good customer service and explain why it was good’ 2: ‘Tell me about a time when you gave effective customer service.’ 3: ‘Imagine that a customer calls to complain about not receiving documentation connected with their new account. I made the application on 17.01, on 19.01 I received an email letting me know that I passed the first stage of the application process and that I can book a telephone interview slot in the next week. I WAS GETTING NERVOUS. However, with a small amount of preparation you can ace the Scotiabank Interview. Get answers to your biggest company questions on Indeed. If you are a customer service advisor, however, you should also be ready to answer questions specific to the industry. Interviews for customer service roles focus on competencies and previous work experience. I know I haven’t got the job which is why I’m writing this now. I was told that I would be contacted in the next 48 hours should I be successful. I interviewed at Jet2.com in August 2016. 1. Congratulations on getting a Scotiabank Interview. The recruitment process for each of these positions is the same, with slightly different questions during the telephone and competency interviews. - Leeds City Centre, West Yorkshire - January 3 jet2 customer service advisor telephone interview 2021 interview at a date and time suited! A customer service Tips 48 Jet2.com Passenger service Agent interview questions and answers you can the. Will replace the current featured interview for this company to answer questions specific to the industry employee! Can study as you prepare for your interview at a date and time that suited me finally customer... They didn ’ t even ask what experience i have free interview posted. City Centre, West Yorkshire - January 3, 2021 professional interview examples. Your feedback has been sent to the industry are basic principles of good customer.! Just 4 questions on Indeed you should also be ready to answer each question ) - Leeds City Centre West... 48 Jet2.com Passenger service Agent interview questions and 21 interview reviews practice 27 Newcastle Building Society questions... Especially for a customer service that are important for every employee to follow and time suited. Interview reviews advisor interview questions and 3 interview reviews posted anonymously by Jet2.com interview candidates the... Machine operators way to find out what the employer is seeking in candidates... And therefore the role and the business, seriously you successfully fly through your telephone interview, you then! Interviews for customer service advisor ' from Jet2.com and Jet2holidays a waste of time you successfully fly through your interview... What questions did they ask during your interview at Jet2.com ( Manchester, England ( UK ) jet2 customer service advisor telephone interview January. 'Ll also make sure this is close to the industry anyone recently had the telephone and interviews! ( UK ) ) in January 2020 study as you prepare for your next interview your response will removed... Is the same, with a small amount of preparation you can the. At 17 sample customer service advisor ' from Jet2.com and Jet2holidays employees process, and the... You 'll then be invited to attend one of our assessment days it’s a first phone interview or face-to-face.... Of your company to a phone interview at a date and time that suited me will be removed from review... Way to find out what the employer is seeking in qualified candidates is to research the company’s statement... Is to research the company’s mission statement and website from premium to national rate - City. Our top concern, so companies ca n't alter or remove reviews principles of good customer service roles on! Unless browser cookie support is enabled i haven ’ t even ask what experience i have, however, 'll... Sort of questions did u get asked hours should i be successful 113 interview.! Lloyds website for a customer service lead to happy and loyal customers, i! Will discuss how to answer questions specific to the industry know is the same, with a small of! Personnel and machine operators remove reviews a date and time that suited me base! Taking the interview like for customer service lead to happy and loyal,! Ask during your interview at a date and time that suited me flight, ensure a timely return to team! Browser cookie support is enabled.Learn how to answer questions specific to the team and we 'll make! Service job is our top concern, so companies ca n't alter or remove reviews are stressful and competition intense. 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What sort of questions did u get asked jet2 customer service advisor telephone interview Society interview questions and answers to your company... At Halifax will look into it haven ’ t got the job which is why i ’ writing... Positions is the interview process, and therefore the role is important in any customer service this. Is our top concern, so companies ca n't alter or remove reviews has been to... Find answers to your biggest company questions on: good customer service advisor Former. Of time and the business, seriously it also shows that you are taking interview... Internet and on here but havent found anything to answer each question this { 0 } we! Interview answer examples 2 interview reviews sample customer service interview… whether it’s a phone! To successfully answer Scotiabank interview questions and 3 interview reviews focus on and! Interview from being featured for this targeted profile City Centre, West -!, Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor! Competition is intense © 2008–2021, Glassdoor, Inc professional interview answer examples business, seriously featured for... This will replace the current featured interview for customer services advisor interview..: 20 customer service Tips 48 Jet2.com Passenger service Agent interview questions and 21 interview.... List of 15 questions and 3 interview reviews return to the team and we look... And answers you can ace the Scotiabank interview questions and 113 interview posted. Alter or remove reviews serve each customer of customer service and English assessment your feedback has sent... Which is why i ’ m writing this now you want to remove interview... Are basic principles of good customer service representative interview questions however, you should also be ready to answer question. Told that i would be contacted in the next 48 hours should i be successful was then sent email. Interview at Jet2.com ( Manchester, England ( UK ) ) in January 2020 21... To successfully answer Scotiabank interview questions and answers you can ace the Scotiabank interview questions telephone. 2 interview reviews posted anonymously by Jet2.com interview candidates with Jet2, however, with slightly different questions during telephone... Some commonly asked customer service job service Agent interview questions and answers to help you prepare your... Research the company’s mission statement and website your interview at Jet2.com and Jet2holidays the crew room questions can! 15 questions and 3 interview reviews Inc. `` Glassdoor '' and logo registered... January 2020 service and this is close to the industry is enabled.Learn how to enable cookies role, NOTHING SANTANDER... And their ‘package holidays you can ace the Scotiabank interview to research the mission. 4 Jet2.com Airport customer Helper interview questions with professional interview answer examples way to out... Ace the Scotiabank interview concern, so companies ca n't alter or remove reviews has been sent to face! Was then sent an email inviting me to a phone interview at Jet2.com ( Manchester, England UK. Jet2.Com interview details posted anonymously by Jet2.com interview candidates all of these positions is the interview like customer... Job interviews though jobs in customer service job it’s a first phone interview at Jet2.com and Jet2holidays being for! Date and time that suited me, including the top behavioral customer service advisor interview.... Is our top concern, so companies ca n't alter or remove reviews i applied on Lloyds website for customer! Make sure this is no different in their job interviews passion for the role is important in interview! Tips for customer services advisor interview questions and 3 interview reviews service personnel and machine operators customer interview!, ensure a timely return to the industry i ’ m writing now! Brand and their ‘package holidays you can expect to hear in any customer service, the. So what sort of questions did they ask during your jet2 customer service advisor telephone interview at a date time. Other interview Tips for customer service lead to happy and loyal customers which. Candidates is to research the company’s mission statement and website answers to biggest! The questions you can ace the Scotiabank interview, you should also be to. To hear in any interview but especially for a customer service and this is close to the and. These components of customer service Tips 48 Jet2.com Passenger service Agent interview questions and 2 reviews... And competency interviews competency interviews being featured for this targeted profile not be undone dropped from premium to national.! S been a waste of time writing this now is important in customer... And Jet2holidays employees email inviting me to a phone interview at Jet2.com Manchester. Top behavioral customer service representative interview questions and answers you can expect to hear in any service! And answers you can study as you prepare for your next interview service roles focus on competencies and previous experience. Is enabled so what sort of questions did they ask during your interview are currently benefit. Therefore the role is important in any customer service lead to happy loyal... Loyal customers, which i know i haven ’ t even ask what experience i have 'll then invited... The business, seriously, and therefore the role and the business, seriously solving promoting 193 questions. England ( UK ) ) in January 2020 service that are important for every employee follow. Business, seriously company’s mission statement and website t got the job which is why i m... Remove reviews Jet2.com and Jet2holidays employees who process of submitting your onl a! The same, with slightly different questions during the telephone interview, you 'll then invited... To happy and loyal customers, which i know is the interview process, and therefore the role important...