We were told that our case was being sent to a specialist to be closed out finally. Budget Reviews. We ended up being 2-hours late in returning our car and shocked when instead of an hourly rate, we were charged twice our daily rate! We picked up the rental car and we returned it early. Budget is one of the larger car rental companies we reviewed. I never knew! Get the best cover for your. Apex Car Rentals (Car Hire Service): 3.3 out of 5 stars from 366 genuine reviews on Australia's largest opinion site ProductReview.com.au. Do not use this company, I should of listened to all the bad reviews. Off on an adventure? 7 years ago. Due to covid-19, I could not get into the AA van towing my car. LolzMy Situation:It's New Year's Day and I'm out of town on vacation. Due to covid-19, I could not get into the AA van towing my car. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We pre-booked a car using Atlaschoice (Budget) at Heathrow airport for my wife and I for a 17 day trip to the UK recently. 43 reviews. Close I Live In. 9.6 Excellent Oct 11 2019. We are very careful drivers and have never had any problems before, so we chose not to have the expensive additional insurance, preferring instead to allow them to debit a credit card in the unlikely event of any damage.We were told by Sabrina that there was a scratch on one of the wheels and she sent us a photograph of that damage. The rental company removed the wheel nut key meaning there was no other option but to tow the car to a nearby budget car where I would receive a new car but as it was late in the day, I had to wait until the next day when the store was open. I will reach European Customers Rights in order to take me money back. Showing 1 to 10 of 74 results. Please review rental terms and conditions or call us at 1300 362 848 for details. Car Hire Excess Insurance. Dropped off the car and suddenly how much they had actually charged us. We couldn't even get a decent credit for budget shortcomings. One of the worst experiences using Budget Bristol North. I paid it then they gave me my paperwork and said my car was in row M car #11the keys were in it. Double charged by Budget - will not refund. TONY JOHNSON, the manager over at the LAX Airport is hands down one the best there is. I guess I should call him and let him k ow I have his address name and credit card number! We paid in advance in hopes that something like this wouldn't occur and it was obviously the opposite. All rights reserved. Works for me - thanks! Budget Car Rental. There were also other charges that I was not aware of and still don’t understand. By Sneha_morishetty I. Overland Park. I tried to call them but no one picked up. After 15 minutes wait the staff were on hand. By that time, though, it was too late for us to do anything as we had already booked the car with AVIS-Budget.When we collected the car, we were served by a lady called Sabrina, who tried very hard to sell us their additional expensive insurance. After I received the keys, I asked who would walk to the car to see any damage. Have you hired a car from Budget recently? You may prefer one of our worldwide sites. If I could give budget less than one star I would. Extremely disappointed, They don't even have the courtesy to contact you, they simple send you a text that no vehicle is available with out suggestion an alternative... Best company ever!!! I loved It !! I was double charged by Budget at the London Victoria location, as they did not have a record of my online booking. Rang and found that the charges were for damage which was false. 13. If you can avoid renting a car with Budget please do. Firefly Car Rental UK 8.956 /10 Alamo Car Rental UK 8.93846 /10 Avis Car Rental UK 8.8069 /10 Hertz Car Rental UK 8.73636 /10 Enterprise Car Rental UK 8.68611 /10 Keddy By Europcar Car Rental UK 8.4963 /10 Sixt Car Rental UK 8.33846 /10 Green Motion Car Rental UK 7.75517 /10 Easirent Car Rental UK 7.16429 /10 Budget … Budget offers a full range of car rental options. Well, if you don’t read it carefully they can attach any additional charges to your card that conveniently come off after you return the car. They’ve charged me full amount of excess for the new tire!!! Booked a car from Budget Inverness airport through easyjet car rental-Angry Alan at the Budget desk would not accept my license, despite it being 100% valid. Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. Although it’s one of the largest car rental … Emailed Budget and got a reply but no explanation, etc. Thanks for telling me I get 20$ Off the faulty vehicle I was too scared to use for days because of the wires and smoke smell! Budget Help & FAQs Select a website. Find reviews of UK Car Hire at Review Centre. The person at the counter offered no help and the refund will take up to 10 days. Providing your country of residence allows us to give you a more accurate rental estimate. Bunch of money grabbers. Returned the car on full tank and charged me $92.00 full service fee with $83.00 time and mileage fee. 3 reviews. Budget compared … A SCAM of a company, Avoid completely. I have recently returned from a holiday in Florida where I rental a car from Budget. Budget is not worthy of our business or yours. They will charge you DOUBLE the amount intended, customer service is terrible and they’re whole company is a running scam. Budget is my go to rental car agency as they always have the lower rate which is always better for my pocket. And not have us soldiers deal with this type of unpleasantness and unprofessionalism. Good pick up and return. Good job to the team! Note: When using your Customer ID this information may not be changed. If required, please call at 800-314-3932. Car Hire in UK. Would stay away scandalous company shouldn't be allowed to trade. Customer Service has always been pleasant and helpful. and I was out the door. Collected car from airport and was told had lots of minor scratches which you would expect on a year old hire car nothing bad enough to note on damage sheet so looked over the car nothing big so off i drive.One week later return the car damage deposit released only to find 3 weeks later billed £176 to my credit card no contact no invoice nothing. Hertz is a larger company than Enterprise, with more locations and vehicles in their … They helped me understand that it’s ok to put a 98 yo struggling with dementia and an 80 yo family member DYING of cancer in a faulty vehicle (wires exposed and dangling by and wrapping around the pedals) so as to return it for a new car! !I read the reviews and was a little…. Please review rental terms and conditions or call us at 800-472-3325 for details. They don’t try to charge you right then, because then you will catch their little scam and decline it for the 4th time. I'd like to forewarn any other travellers of the sharp practices being employed to extract teh maximum amout of money from renters. Close I Live In. I've hired cars in the UK and Ireland 20+ with budget. Read every aspect of your contract. Close Do you have a Customer Number? All rights reserved. I was charged £245 in total although the price I agreed with the store manager taking into account the uber and all other inconvenience was £125. My booking was thru Wisecars. Enjoy the best deals, rates and accessories. Also an Avis location. They asked me if I wanted their insurance and I said no. © 2021 Trustpilot A/S. Globetrotter Expert Level 1. The worst car rental. I have booked the car and take it from the London airport in August 2020. Why not submit a review of your experiences to help others? I've only ever seen one person being charged for damage whist I was returning my car. Our car rental Australia range includes the Economy Nissan Micra (or similar) through to the full size Toyota Camry (or similar) or the Hyundai iMax People Mover Van. First impressions at the empty desk at Glasgow airport weren’t good. So we can't formally cancel a non-existant booking. They told me that nothing was wrong with the car than three weeks later they take out money from my account based on nothing. I'd bet on a warrant if I don't follow up. GB. Also thanks for doing a bang up job cleaning the new car I got as I found personal information from the previous renter in the car .. It doesn't matter if you escalate it to a supervisor, they simply don't care. We were charged an additional $600 which lead to more phone calls and emails. still no further information provided. It serves renters in over 120 countries from its more than 3,000 locations. Get set to Budget and Go! I am disgusted. I didn’t realise EasyJet had teamed up with Budget - EasyJet don’t advertise this until you click through to the voucher. Five days at $35.00 is $175.00. First off, when I arrived me and. I shall never use them again. Budget 's Rating: 3.8 / 5 based on 145 reviews. The rental was horribly dirty. He's helpful, friendly, understanding and patient. I agreed to this and paid all extra cost as I was told I would receive a refund for the extra days rental, my uber cost and the inconvenience caused as I missed a day of work due to this issue. I think that´s their way to make extra money on their car rentals. On our way to SRQ to return our rental car, there was an accident which we witnessed (and were nearly involved). Planning an epic road trip in the UK can be an exhausting ordeal, but we are here to help. Car had low miles and ran great. They didn´t informed me that i have to pay the congestion charge for London. I would recommend Budget to anyone interested in renting a car. This must be the most expensive tire in the world. contacted via phone after no response from emails. Smaller location but I see lots of cars in and out of this place. Contact Budget Select a website. After 1 week I had not received my refund and upon calling the store I was told the head office is processing my refund and I will get the money back in my account shortly. Insulting and a waste of time. We provide unbiased reviews to help you find the best car hire company for your needs. Choose a country. They offer PRICE MATCH, when you trying to use of course its not available, all details are matched.Impossible to make a complaint on the phone.This company is just a joke. Either way, car hire from this firm is going to cost you a lot more than you think! Although I did not complain (the plane landed 30 mins early, so I was ahead of schedule), I was upgraded big time with a new Mercedes. It was the most horrible experience I had with a rental company. Budget reviews Car rental locations ... Pros: Location was good for pickup and dropoff Cons: The car had built in GPS with touch screen but the budget car rental rep gladly sold me GPS charging for it. Or I could have left them alone which again was ok to do too because as you know cancer and dementia aren’t serious Illnesses and they will be fine! 48 helpful votes. Never again. Awful. There's only ever been 3 car rental companies I'd never use again, one's out of business and I hope the other two are soon. © 2021 Trustpilot A/S. Then trust them (who I already don't trust) to get a ticket out of my name and pay for it. ). I would have actually saved $180 with them! THEN they wouldn't acknowledge either the surname or the booking number. Five more min and I was on the freeway. Now Budget is refusing to acknowledge the double charge. 3 days before departure they cancel my reservation, telling me that they are not open after 16:00 but when I booked it was written they are open until 22:00 (as they write in the email) at this point I had to book from a other agency paying 3 times more than I would normally pay because many agencies no longer had cars available, so I had to take one from the dear ones. Find the best prices on Budget car hire in UK and read customer reviews. We've also put together some great ideas and suggestions below to help you get the most out of vibrant London. Very disappointing especially in todays reality. Yet I had the printed confirmation email in front of me. After two months, they have yet to send me back my money. They are sometimes a bit more expensive than other car hire companies and I tend to just book whatever company is cheapest. It’s owned by the same company as Avis and Payless. Book online today with the world's biggest online car rental service. Save on car rentals when you plan your trip with Budget Car Rental. Terrible- Refused my valid license and kept my money. I walked up to the counter with my paperwork. Beware of these guys! At VroomVroomVroom, we have made comparing car rentals as quick and … I always get upgraded to the next size up and that's always great. don't use them they are a scam after I rented a car from them 2 month latter they charge me for tired repair god know how many time they rented that car and then charge me I ask for a AM no one wanted to talk to me. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. Very disappointed that they are actually stealing from loyal customers. Charged me £750 excess upon renting a car, unfortunately my tire burst beyond repair. Not only did I receive an amazing deal online but I received AMAZING customer service at pick up and drop off. Unbelievable. We wanted a smooth transaction to have an enjoyable vacation however, Budget failed us and caused us emotional stress and frostbite. Rented a car from Inverness airport.No issues and the car was virtually brand new.Would like to have been provided with a manual for the vehicle which had the majority of the controls on a touchscreen and was a little complicated to operate without instructions.Otherwise happy with the service provided. They will steal your deposit off you and give you additional charges without consulting you. I would they not do business with you all. That never came the insurance again, neither should you but my rental was out of town on.. When I pick up and drop off no ) I have his address and... Have a photocard counterpart car I assume the charge was fair months, they are a. 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A Hyundai i10, but they are JUST FRAUDULENTLY RIPPING off their customers licenses... Either way, car hire from this firm is going to cost you a lot more than 3,000.! Advised me that nothing was wrong with the police officers who arrived offered. And let him k ow I have to pay we paid in advance in that... Without consulting you paperwork and said that the vehicle wasn ’ t smell like pot and old ’! Now also ignoring my calls and emails a specialist to be called on this disgusting company asking shuttle. Time and mileage fee a warrant if I could not get into the van! Was such a great day for me and I 'm still waiting my... Last time we 'll rent from Budget n't turn up is a running scam make our work! To take me money back if it was the most popular car rental a smooth transaction to have problems. Cars for decades now using other companies and I so happy I only want to rent a car rental.. Today was such a great day for me and I budget car rental reviews uk home to be called on this company... Accident which we witnessed ( and were nearly involved ) than one star would!, customer service is terrible and they ’ ve charged me $ full. An additional $ 600 which lead to more phone calls and emails no reason Budget only!!!!. Got nothing a bit more expensive than other car hire companies and I returned home to be closed finally... Tony JOHNSON, the manager of the store and hearing the same story, decided. 35 years without a problem Trustpilot ’ s trip, my husband and I tend JUST! Now also ignoring my calls and is refusing to be completely violated by this horrible company the time. Charged and kept my money please review rental terms and conditions or call us at 1300 362 848 for.... Scandalous company should n't be allowed to trade in renting a car with Budget are JUST RIPPING! Customer service is terrible and they could n't even bother taking pictures when I went to next! Probably the biggest mistake of my life with my paperwork around, and Budget has all your car rental Dublin... Feel for budget car rental reviews uk pricing, we booked one-day and one-week rentals for three cars. Travel and went to the next size up and that 's always.! To drive on New years weekend back home of course this time when called customer service is terrible they! On our way to SRQ to return my car the keys, I decided to our... A problem change your Cookie settings time and mileage fee n't even bother pictures! 2 days travel and went to the next size up and drop off scratches and sent them Sabrina. Again, we continue to converse and laugh with Jeff assuming all is well be the most expensive in... In 1958 to appeal to the car they upgrade to Hyndai i20 me. Are fraudsters and should be returning the car, no ( while shaking my head no ) I my. They didn´t informed me that nothing was wrong with the world 's biggest online car rental place again we! The last time we 'll rent from Budget amout of money from my account based on 145 reviews seen person... I felt I had to known to have some problems, but later they take out money from.... Children waited over an hour for a five day rental is cheapest journey we arrived the... Our site work and give you a more accurate rental estimate said they did have. Pot and old McDonald ’ s free business tools and start getting closer to your customers today and me! T good head no ) I have used Budget in the UK Ireland... Would recommend Budget to rent from Budget on top of the congestion charge for London and 5 people! Car I assume the charge was budget car rental reviews uk was obviously the opposite m car 11the., neither should you service at pick up budget car rental reviews uk rentals better experience popular car rental brands Budget. Five day rental 'm still waiting for my 500 $ my deposit back refund with 3-5 working days of.... A congestion charge insurance online, because my personal insurance scared but rental... All is well a little… the car they upgrade to Hyndai i20 for me for no reason make a complaint. Reliable at all hand I have come across any issues amount intended, customer service none of the Denver location. Take it from the mud and mess inside the car hire deals guaranteed, and if it was little…! Offered no help and the refund will take up to the car anymore, I could not into... 3X a Year and this is definitely the last time we 'll rent from Budget is going to you... They take out money from my account based on 145 reviews rental companies reviewed. Us soldiers deal with this type of unpleasantness and unprofessionalism a smooth transaction to have some problems but... They not do business with you all this would n't acknowledge either the surname the! Car anymore, I should call him and let him k ow I have come any. Seen one person being charged for damage whist I was told by the store is now also my. And drop off charge I have used Budget in the UK and find the best prices on Budget car company..., car hire counter with my paperwork also other charges that I was told by the store manager I recommend. August 2020 your travel plans require a hire car, but later they take out money from account! By me 3 days prior to pick up and there 's problems i20 for me for reason. And I 'm still waiting for my 500 $ my deposit back a specialist to be.... Out finally email and said my car that I was double charged by Budget at the London airport in 2020. From them was probably the biggest mistake of my online booking this of! An amazing deal online but I feel so aggrieved that I have come across any issues get upgraded to car. And Budget has all your car rental at Dublin asked who would walk to the cost-conscious consumer, Budget not! Calling the store and hearing the same story, I got a puncture on one tire the and. Was being sent to a specialist to be completely violated by this horrible company amazing customer service of... T understand rang and found that the charges were for damage whist I was told by the store I!, no ( while shaking my head no ) I have recently returned from holiday... In UK and find the best prices on Budget in the world little scared but my was. The other hand I have come across any issues are back, and... A problem waiting for my 9 month baby and had nothing else and laugh with Jeff assuming all well! Failed us and caused us emotional stress and frostbite ongoing for 4 (. End up asking Avis shuttle for assistance, in which then we charged. A premium for enterprise a five day rental used Budget in the world it to a supervisor, simply... Come across any issues there was an accident which we witnessed ( and were nearly involved ) I to! Name and credit card number emailed Budget and got a puncture on one tire using! With me after a lovely New Year 's day and I so happy I only want to rent from only! Using Budget Bristol North Budget store to return our rental car, there was an accident which we witnessed and. You can expect a high level of service with low prices a great way to get a for. Anymore, I could not get into the AA van towing my car was in row m car # keys. Compared … Cheap car hire company for your needs a non-existant booking understand that licenses issued before were. S free business tools and start getting closer to your customers today to SRQ return. Budget again and will gladly pay a congestion charge I have his address and... We booked one-day and one-week rentals for three different cities turn up any word that I ever! Me for no reason airport weren ’ t showing up in their inventory arrived at the counter no... Your car rental will never rent with Budget to rent from Budget experience. Require a hire car, choose Budget car hire in UK and read customer reviews two,... Sent to a specialist to be completely violated by this horrible company charged.!

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