Collect printed receipt. Transit in Paris is Covid 19 test needed? I noticed recently on my bank account that velib charged me 150 euros (presumably the deposit) but i don't understand why. Local call rates apply Your statement that you "put the bikes back a couple of hours later" may be the problem. This is the version of our website addressed to speakers of English in South Africa. FAQ: Where are the toilets? Où sont les toilettes? It took from 5-7 days after the money was taken, for me to receive the funds back. We are back in Australia so it is difficult to know how to get this sorted. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. It is now 3 months later and there has been no refund. We are back in Australia so it is difficult to know how to get this sorted. Vélib' City Bikes Paris. It is now 3 months later and there has been no refund. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole The system now has held 900 … In the event of non-compliance with Vélib’s General Terms and Conditions Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? You can use it to deposit your refund into one, two or even three accounts. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole Walk up to any Velib’ Station and follow the steps on the screen, which are as follows: Click 1 to buy a ticket. Découvrez le service Vélib’ métropole, le plus important service de vélo-partage en Europe et le premier à proposer des vélos électriques. Create a 4-digit pin. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. You should contact velib to resolve your issue 01 30 79 79 30. Transit in Paris is Covid 19 test needed? The Paris (almost) no one knows about Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. As of 2014, Vélib' was the world's 12th-largest bikesharing program by the number of bicycles in circulation; the rest of the top 18 are in Chinese cities. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. And how do i get that money back? You will be asked to accept a 150€ deposit in case the bike is not returned. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. Find out more Opens in new tab or window Dismiss close travel advisory. ... a €150 deposit is held against your credit card, which is not debited unless you fail to return or damage the bike. If you’ve been waiting longer than 8 weeks, you can ask for a refund using your receipt number if. The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? In 2007, the mayor launched a municipal bike hire scheme – Vélib. Velib requires that users pick up and leave bicycles at automated, self-service bike stations, paying with either an annual membership or a daily or weekly subscription. Vélib' Métropole is a new generation self-service bicycle hire scheme like no other in the world, with mechanical (green) and electric (blue) bicycles that are charged at stations. Did you keep the bikes for 5 1/2 hours? The hold is lifted from your account the next day. Now, more than ever, you need a reliable, fast, secure, contact-less way to receive your money. It is now 3 months later and there has been no refund. Velib / Paris bike charges and deposits, how and when are they refunded? Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. Vélib' was operated originally as a concession by the French advertising corporation JCDecaux. With plans for 20,600 bicycles available on 1,451 stations, it is the largest bicycle rental project in the world. oBike was a Singapore-registered stationless bicycle-sharing system started by businessmen Shi Yi and Edward Chen with operations in several countries. Never ever use Premier Tax Free - seems to be a scam!! In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. I used 2 bikes. Please note that for short-term subscriptions, Vélib’ does take a €150 security deposit, in case you don’t return the bike. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. Contact the Ombudsman. Related: What are the most popular tours in Paris? thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. I rented 2 bikes 30 … A substantial security deposit helps guarantee the return of the bikes. Try and get it bak within the free first half-hour, or at most an hour. This is from the official Velib brochure in English: "Security deposit: when taking out your short-term subscription, you must agree to a. direct debit pre-authorisation (not collected) of 150 € from your bank account. We hope you'll join the conversation by posting to an open topic or starting a new one. Contact the Ombudsman. From what I do know, merchant terminals are not allowed to block from a debit card account (maestro … Velib requires a deposit of 150 euros for each day card. What is the best area to stay in paris?!! The Vélib’ Métropole service aims to further the development of new forms of travel across the Île-de-France region that operate alongside existing transport options. 3 weeks ago, I used Paris' velib system. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Did you keep the bikes for 5 1/2 hours? Apparently Velib is having some issues related to new management and updates so I'd look into it more before I go. FAQ: What are the best books about Paris? After researching on the internet, I have come to the conclusion that it is due to the fact that the light went red at the bike station when i was putting it in. The bikes have a built-in Bluetooth lock and can therefore be left anywhere at the end of a journey, not just at a docking station.Users use a smartphone app to locate and hire bikes. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). You should contact velib to resolve your issue 01 30 79 79 30. Buying Louis Vuitton..cheaper in Paris than USA? France may have travel restrictions in place due to COVID-19. more. Is European Destinations.com a legit site to book from? The IRS program is called direct deposit. That is, if you don’t return the bike within a certain amount of time you will be charged 150 euros. Paris Velib bicycle station cc licensed photo by skinnylawyer We would be totally remiss if we didn't include the innovative Vélib bicycle rental program as a viable form of transport in Paris. Your card must have a chip and pin in order to work. The velib terminals will work only with chip and pin as well as MAG-STRIPE credit cards that will allow the velib terminal to ‘block’ this deposit amount,. Ce service est disponible à Paris et dans la Métropole du Grand Paris. Not ideal for those who desperately need the money i.e backpackers! Getting to Paris and staying for quick overnight. (english spoken). 51 reviews of Vélib' Paris "The Bike sharing system in Paris has been a resounding success, despite the well publicized incidents of bicycles being stolen, destroyed or thrown into the Seine river, figures continue to point towards a great story to be told. This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. For more information on how to use Velib' and for information such as bike features and safety recommendations, see the official website . Print a receipt from the station so you have proof that the bike was returned. Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. If the bike isn’t working, or if you discover a problem with a bike you’ve taken, protocol dictates that you turn the saddle seat around to face the back. Lesson 1: ALWAYS wait for a receipt when you return a Velib bike and ALWAYS check the times to see what you will be charged. Problem is I don't speak french and really struggled on my trip with a few basic phrases and the terms and conditions on the Velib bike station machine were all in french, even if the rest of the instructions were in English so I just went ahead with the purchase because it was recommended to me and my boyfriend (who also has €150 missing). 2 hours should only have cost €7 per bicycle. more. They hold a security deposit of 150 euros per bike and will take a LONG time to return this to you! ! Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. It’s easy to rent a Vélib’, the only things you’ll need is a smartphone and a credit card. Available Monday to Friday from 08 :00 to 22 :00, Saturday from 09:00 to 22:00 and Sunday (and bank holidays) from 09 :00 to 19 :00. thanks for the responses. This topic has been closed to new posts due to inactivity. Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. Paris Velib Stand near the Flower Market at Ille de Cite, Paris. FAQ: What are the best books about Paris? thanks donna. thanks for the responses. Sights like Marais, Canal St. Martin & La Villette. I have always signed up for a Velib week pass ($15) before I go. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. This is the version of our website addressed to speakers of English in the United States. Your deposit will be re-credited back to your credit card. Visit Paris and the surrounding areas by hiring a Vélib'! thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. Also the app is convenient to find stations that are available. Me and my boyfriend rented the velib bikes last week, we used our cards directly at the pick up points, didn't register an account just got three bikes over two days, so €450 altogether for our deposits. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. There are now over 20,000 bicycles available 24 hours a day, at nearly 1,500 ‘stations’ across If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Où sont les toilettes? Chance to learn how to check out & return Vélib bicycles. Insert your credit/debit card. The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. Fears for Boris's £71m bike hire scheme as Paris taxpayers bail out Velib Vandalism target: 8,000 of the £550 bikes in the Paris scheme were stolen 13 April 2012 Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. What to pack/wear for mid-October Weather. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Check Availability. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. 2 hours should only have cost €7 per bicycle. Bikes can be used for an unlimited number of journeys within the time-frame of the ticket. Eligible refunds can take between 2 to 8 weeks to appear in your account. Most profits are derived from billboard advertisements. thanks donna. FAQ: Where are the toilets? (english spoken). A deposit of €150 is blocked on your credit card. Answer 1 of 14: Watch out for Velib bikes! you think there was a mistake; you paid for an application you didn’t submit; To request a refund. They held the credit card but I never had hold or deposit issues, but that's no guarantee for you. ... You will be required to use your own chip-and-pin card for the security deposit. Is "he" an authorized Velib representative? The three choices do involve a 150 Euro “deposit”. This topic has been closed to new posts due to inactivity. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. It is now 3 months later and there has been no refund. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. Paris was made for walking, but if you want to cover a lot of ground and not end up with blisters at the end of the day, renting a bike is a great way to see the sights. Your statement that you "put the bikes back a couple of hours later" may be the problem. We hope you'll join the conversation by posting to an open topic or starting a new one. Download the free Velib’ app which lets you know in real time where the nearest Velib’ station is and how many bikes are there. Yes, that does add up to five and a half hours of use. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Usage costs are incurred after the first 30 minutes. The problem that this deposit is not released when the bike is returned. Related: What are the most popular tours in Paris? The process to get the Navigo metro card linked to the Velib system is lengthy and requires several forms to be filled out (very very French). Sign in in to the account you created with our payment service Never ever use Premier Tax Free - seems to be a scam!. Unfortunately, Velib are not quite as fast to deposit the money back into your account as they are at taking it. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Yes, that does add up to five and a half hours of use. velibobsession.blogspot.com Paris Vélib Service (Vélib is short for “Velo Liberte” or “Bike Freedom”) is a city-wide bike rental service. Friendly local guide & small group size for an intimate tour. Getting to Paris and staying for quick overnight. Electronically deposited for free into your financial account from the Airport that you put... Guarantee the return of the ticket back a couple of hours later '' may be the problem noticed on! That velib charged me 150 euros per bike and will take a long time to answer travelers '.... 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